Privacy and Decency Policy

Document Control

  1. Confidentiality Notice

This document and the information contained therein is the property of Novello Skin Limited (which trades under the name of “Novello Skin Limited” for that part of its business that delivers personal/domiciliary care to people living in their own homes). This document contains information that is privileged, confidential or otherwise protected from disclosure. It must not be used by, or its contents reproduced or otherwise copied or disclosed without the prior consent in writing from Novello Skin Limited.

B. Document Details

Organisation: Novello Skin Limited
Current Version Number: 1
Current Document Approved


Yuliya Culley
Date Approved: August 2019
Next Review Date:   July 2021 (or before if required)


  1. Document Revision and Approval History
Version Date Version Created By: Version Approved By: Comments


Privacy and Decency Policy

  1. Policy Objective

Novello Skin Limited (“the Organisation”) regards privacy and decency as a key aspect of its service delivery process, and will seek to uphold the highest requirements at all times.

  1. Relevant CQC Fundamental Standard/H+SC Act Regulation (2014)
  • Regulation 10: “Dignity and respect”.


  1. Policy

The organisation prides itself on the high priority being given to ensuring that our patients/service users are always treated with dignity and respect.  We regard this as essential if they are to feel that they are being treated as individuals, and also give us the trust that is necessary in providing quality services.

Our policy is that the following actions will be taken in order to promote the privacy and dignity of our patients/service users:

  • Making available a chaperone whenever necessary and desirable.
  • Offering a choice of therapist whenever possible, in particular a choice between a female and a male doctor when this is required for reasons of cultural sensitivity.
  • Recognising the need for privacy when conducting any intimate, intrusive or complex therapeutic interventions.
  • Making sure that consent to treatment is always obtained in advance when this is necessary and desirable.
  • Avoiding the excessive use of using clinical jargon which may not be fully understood by the patient/service user.
  • Avoiding the use of abbreviations that might be confusing for patients/service users and their carers.
  • Offering a choice of options when referring patients/service users so that informed choice can be made.
  • Ensuring that any language difficulties are identified and appropriate interpreting and/or translating services made available as necessary.
  • Making sure that forms, posters, signs, etc are in easy-to-understand format so that patients/service users are not embarrassed by having to ask.
  • Acknowledging the right of patients/service users to refuse treatment and therapies.
  • Always involving patients/service users and their carers closely in decisions about their individual care.
  • Ensuring that confidentiality is maintained, including consulting in private to ensure confidential information is not overheard.  See Policy on Confidentiality.
  • Ensuring that all staff behave professionally and with discretion towards all patients/service users and their visitors at all times
  • Not stereotyping patients/service users based on perceived characteristics

Patients/service users will be addressed by their preferred method and title. Mr, Mrs etc will be the usual form of address by

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